Refund Policy
Last Updated: September 15, 2026
This policy applies to purchases of the Storage Claim Evidence Kit from storage.verofin.co, operated by POWERFUL INSIGHT VENTURES LLC. The kit is a digital download delivered immediately after checkout.
Scope
Refunds are limited to delivery and file-quality issues described below. Satisfaction with claim results, insurer decisions, and change of mind are outside this policy.
Eligible for a refund
- Non-delivery: You completed checkout but did not receive a download link or access to the product.
- Corrupt or incomplete ZIP: The ZIP is missing required PDFs, contains unreadable files, or cannot be extracted.
- Duplicate purchase: You bought the kit more than once by mistake — contact us promptly and we will refund the duplicate charge(s).
Not eligible for a refund
- Dissatisfaction with templates or checklists
- Insurance claim outcome, denial, or settlement amount
- Insurer or facility decisions
- Changes in your situation after purchase
How to request a refund
Email support@verofin.co with your name, purchase date, checkout email, and a short description of the issue.
Processing
Approved refunds are processed within 3–5 business days to the original payment method. Your bank or card issuer may take additional time to post the credit.
Technical problems
If download access fails, contact support first. We aim to resolve access issues within 24–48 hours. If the product still cannot be delivered, a full refund is available under the non-delivery rule above.
Fraudulent charges
If you believe a purchase was made without your authorization, contact us immediately. We will work with you and Stripe to investigate.
Questions: support@verofin.co. We aim to reply within 24–48 hours.